Frequently Asked Questions
Find answers to common questions about Captain Freebie and free samples.
Getting Started
Are these freebies really free?
Yes! Every offer posted on our site is completely free of charge. We only post genuine freebies; we don't post discount codes. You may be required to pay shipping charges for some offers, which we will clearly indicate in our post.
How do I claim a freebie?
You will find a specific description for each freebie in the post. Generally, you will click the 'Lock Target' button, and you will be redirected to the third party's offer page, fill out a registration form, and then wait for confirmation. Some of these offers are instantly redeemed while others may take a few weeks to arrive, depending on the company and the type of offer.
Why do I need to provide my information?
Companies require your shipping details and email address so they can send you freebies straight to you. We recommend using a dedicated email address for freebies to keep your inbox organized. Do not provide any sensitive information such as credit card numbers or your social security numbers.
Free Samples
How do I claim my free sample?
You just have to fill out the form properly on the freebie page. Once you submit your details, your sample will be processed and sent you you within 4-8 weeks.
How long does it take to receive my free sample?
It totally depends on the company and the type of offer you are applying for. Mostly, the samples will arrive in 4-8 weeks. If the freebie you are applying for is a popular one, it can take longer due to its high demand.
Can I apply for multiple freebies?
Yes! You can apply for multiple freebies every day. If you want to claim multiple samples of same freebie, that's not always possible because most freebies are restricted to one per household
Privacy & Security
Is my personal information safe?
Yes! We use industry-standard encryption on our site to protect your personal information. We never sell your data to third parties, and we fully comply with UK GDPR.
Why do you need my email address?
Your email address is collected to notify you about your freebie status, results of the competition, and to send you new freebies daily. You can unsubscribe from our promotional newsletter anytime using the UNSUBSCRIBE link in our email.
How can I delete my personal data?
Yes! You have the right to delete your data anytime. For this purpose, you can use our contact form or email us with your data deletion request and your request will be processed within 30 days in accordance with GDPR guidelines.
Technical Issues
The form is not working. What should I do?
Try refreshing the page and clearing your browser cache. All required fields must be filled correctly. Try using a different browser or device. If you are still experiencing the same problem, use our Contact form to contact us
I did not receive a confirmation email.
Your confirmation email can sometimes end up in your spam or junk folder, so make sure to check your spam or junk folder first. Make sure that you have entered the correct email address. Contact us for assistance.
Why is the website not loading properly on my phone?
Try clearing your mobile browser cache and cookies. Make sure you are using an updated browser version. If the problem still exists, contact our support team for further assistance.
